Analysis of Indihome Access Network Quality on Customer Satisfaction (Case Study: STO Antang)

Abstract

PT Telekomunikasi Indonesia (Telkom) is a telecommunications service provider company. PT. Telekomunikasi has several branch offices in various regions, one of which is in the city of Makassar called PT. Telkom Makassar on Jalan A.P. Pettarani No.2, Makassar city, South Sulawesi 90111, Indonesia. Fulfilling the need for internet technology is answered by developing products based on meeting the need for internet access, one of the products is Indihome. However, based on Telkom Access data regarding Indihome users for the Makassar area in December 2021, out of a total of 129,295 Indihome users, 5929 (4.58%) users only provided reviews and ratings regarding customer satisfaction. A total of 4467 (75.34%) stated that they often experienced problems. In this final assignment, an analysis will be carried out regarding the quality of the STO Antang access network using the Power Link Budget parameter method. The results obtained from analyzing the length of fiber optic cables affect the power link budget, as well as the components used such as splitters, spiling, connectors and adapters which greatly influence the Power Link Budget in fiber optic communication systems because the measurement results are in the range of received power levels - 25 dBm, which means it does not comply with PT Telkom Access Makassar standards so maintenance needs to be carried out.