Kinerja Barista di Kota Tasikmalaya

Abstract

The aim of this research was to identify and analyze barista performance and the role of commitment, interpersonal skills, perceived organizational support, work systems, work culture, and quality of work life on the performance of baristas in Tasikmalaya City. The research method used was a survey method and data obtained through interview and questionnaire. The population in this study were baristas at 16 coffee shops in Tasikmalaya City and 61 people who joined the "Ngopi di Tasik" community. The sampling technique used a census technique with a sample size of 61 respondents. The data analysis used was multiple linear regression analysis. The results showed that work culture, work systems, interpersonal skills, perceived organizational support, and commitment to performance had a positive effect on barista performance, while the quality of work life variable had a negative effect on barista performance. Tujuan penelitian ini adalah untuk mengetahui dan menganalisis kinerja barista serta peran komitmen, interpersonal skill, perceived organizational support, sistem kerja, budaya kerja, dan quality of work life terhadap kinerja barista di Kota Tasikmalaya. Metode penelitian yang digunakan adalah metode survei dan data diperoleh melalui wawancara dan kuesioner. Populasi dalam penelitian ini adalah barista pada 16 Coffee Shop di Kota Tasikmalaya dan yang bergabung dalam komunitas “Ngopi di Tasik” sebanyak 61 orang. Teknik pengambilan sampel menggunakan teknik sensus dengan ukuran sampel sebanyak 61 responden. Analisis data yang digunakan adalah analisis regresi linier berganda. Hasil penelitian menunjukan budaya kerja, sistem kerja, interpersonal skill, perceived organizational support, dan komitmen terhadap kinerja berpengaruh positif terhadap kinerja barista, sedangkan untuk variabel quality of work life berpengaruh negatif terhadap kinerja barista.