THE EFFECT OF PERSONALITY AND MOTIVATION ON EMPLOYEE PERFORMANCE THROUGH CITIZENSHIP BEHAVIOR ORGANIZATIONAL VARIABLES AT BANK SULSELBAR MAKASSAR MAIN BRANCH

Abstract

This study aims to analyze the influence of personality, motivation and organizational citizenship behavior (OCB) on employee performance at Bank Sulselbar Makassar Main Branch, either directly or indirectly (mediation effect). This study was conducted to examine and analyze the influence of Personality and Motivation on Employee Performance through Organizational Citizenship Behavior Variables at Bank Sulselbar Main Branch Makassar by placing personality and motivation as independent variables and Organizational Citizenship Behavior (OCB) and employee performance as dependent variables. Based on the objectives to be achieved, this research is included in the category of explanatory research, namely research conducted by identifying facts and events that arise from the object under study. The results showed that partially personality and motivation had a significant effect on OCB and employee performance. Furthermore, for the indirect effect, empirical facts are found that OCB can be a mediating variable for the indirect effect of personality and motivation on employee performance significantly.