The Influence of ISO 9001:2015 Quality Management System Implementation on Employee Performance (Study at PT. Semen Tonasa)

Abstract

This study aims to determine and to analyze the influence of the implementation of the ISO 9001:2015 quality management system on employee performance at the company PT. Semen Tonasa. The approach used is a quantitative approach. The population of this research is all organic employees or permanent employee at PT. Semen Tonasa with a total sample of 293 respondents. The data collection technique used is through a questionnaire. The data analysis technique used is multiple linear regression analysis. The results show that customer focus has a direct, positive, and significant influence on employee performance. Leadership has a direct, positive, and significant influence on employee performance. Engagement of people has a direct, positive, and significant influence on employee performance. The process approach has a direct, positive, and significant influence on employee performance. Continual improvement has a direct, positive, and significant influence on employee performance. Evidence-based decision making has a direct, positive, and significant influence on employee performance. And relationship management has a direct, positive, and significant influence on employee performance at PT. Semen Tonasa.